Today the Online Safety Bill is being laid before the UK Parliament, the next step towards it becoming law and giving Ofcom powers to help people to lead a safer life online
source: OFCOM
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Online Safety Bill laid before UK Parliament
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5corpio started a blog post Telecoms firms must do more to help customers struggling to pay billsin 5corpioTelecoms firms must do more to help customers struggling to pay bills
People suffering financial hardship should receive better support from phone and broadband providers under proposals published by Ofcom today. According to our recent research, around 1.1 million households (5%) are struggling to afford their broadband. That rises to around one in 10 among the lowest-income... -
Ofcom plans crackdown on fake number fraud
UK phone companies will make it harder for scammers to use their networks, under a range of measures proposed by Ofcom today.
Almost 45 million people were targeted by scam calls and texts last summer. Criminals are becoming increasingly sophisticated, and nearly a million of these consumers... -
Phone and internet users to get end-of-contract alerts
Broadband, pay-TV, mobile phone and landline customers must be told when their contracts are about to end and be informed of their providers' best alternative deals, under new rules. The UK's communications watchdog Ofcom aims to help users avoid overpaying. It said more than 20 million people have... -
Watchdogs 'need to prove they protect consumers'
Four major UK regulators need to do more to prove they are offering enough protection to those who need it, spending watchdog the NAO has said. Ofwat, Ofgem, Ofcom and the FCA understand the "significant difficulties" facing consumers. But they can't prove they are effectively responding to... -
paper bill rip off
Millions can’t check statements online, but telecoms giants are now charging up to £36 a year just to put one in the post- Almost all major telecoms giants charge between £1 and £3 for each paper bill
- The real cost of providing a paper bill is estimated to be no more than 45p
- Around 4.5 million
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Nuisance call bosses face £500,000 fines
Directors of firms that cold-call consumers can now be fined up to £500,000 under new rules that have come into force. A ban on unsolicited phone calls came into effect in September this year. But some directors whose firms were shut down were able to evade fines by declaring bankruptcy - and then... -
'Rip-off' 118 calls spark price crackdown
The price of a call to directory inquiries will be capped at £3.65 for 90 seconds. Phone industry regulator Ofcom said it is responding to a "steep" rise in prices. The most popular service, 118 118, charges £11.23 for a 90 second call, the regulator said. The number of calls being made... -
EE and Virgin Media fined £13.3m for overcharging customers
EE and Virgin Media have been fined £13.3m by the telecoms regulator for overcharging customers wanting to leave broadband and phone contracts early. Ofcom said customers were left "out of pocket". The regulator said around 400,000 EE customers who ended their contracts early were over-billed... -
BT made to cut rental fee for landline-only customers
The phone bills for BT customers who have only a landline will fall by £7 a month from Sunday. The price cut came about following a regulatory investigation by telecoms watchdog Ofcom. It found that although landline rental prices had increased significantly, the cost of providing the services had... -
5corpio started a blog post Ofcom announces rule changes for debt collection and communicationin 5corpioOfcom announces rule changes for debt collection and communication
Ofcom has updated its communication rules to protect customers from nuisance calls and improve debt collection practices. This week (September 19), the communications watchdog announced the improved rules would apply to all UK communications providers and take effect from October 1 2018. In one example,... -
Landline phone prices review launched by Ofcom
Landline phone prices review launched by Ofcom
This is a duplicate of the Blog Entry made on: 1st December 2016 14:04
Telecoms regulator Ofcom has launched a review of landline-only rental prices after concerns that people may not be getting value for money....
It said -
Vodafone fined £4.6m by Ofcom for breaking customer rules
Vodafone fined £4.6m by Ofcom for breaking customer rules
This is a duplicate of the Blog Entry made on: 26th October 2016 10:33
Regulator Ofcom has fined Vodafone £4.6m for "serious" breaches of consumer protection rules, its largest fine to date for a telecoms operator.... -
Vodafone vows to fix mobile phone billing problems
Vodafone vows to fix mobile phone billing problems
This is a duplicate of the Blog Entry made on: 18th June 2016 14:43
Mobile phone giant Vodafone has made hundreds of changes to its computer systems following a flood of complaints about bills....
Figures from regulator Ofcom -
New 0845 mobile phone scam charges customers
New 0845 mobile phone scam charges customers
This is a duplicate of the Blog Entry made on: 27th April 2016 18:50
.........£300 for calls they don't make...
A sophisticated new mobile phone scam is charging customers hundreds of pounds for calls they don't make. Victims