GDPR Cookie Consent by SimpleServe Privacy Script Lowell Portfolio / Orange Mobile UK debt - AAD Consumer Forum

Announcement

Collapse
No announcement yet.

Lowell Portfolio / Orange Mobile UK debt

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    Lowell Portfolio / Orange Mobile UK debt

    Hi everyone,

    My name is Joao and I am new in the forum, so Hi to everyone. Hope you guys can help me with this not so new issue.
    I looked on google and it seems a lot of people had problems with Orange and Lowell before, but I can't get the right answer for my problem.
    I was with Orange/EE for about a year on a pay monthly SIM only contract. The contract was only 1 month, but I set up a direct debit. After 1 year I realised EE wasn't for me and when my last bill came I cancel my direct debit.
    Now, last week and after 2 years, I got a letter from Lowell saying my account was sold from Orange and I have to pay £60 otherwise further action will be taken. I have been trying to phone Orange/EE but I can't get to talk to anyone because my number doesn't exist on their records anymore.

    Not sure what to do now, since I can't check if this is some kind of scam or I am really owing something.

    Hope you can help me with this matter,
    Thanks.
    Tags: account, action, bill, con, contract, debit, debt, debt collection agency, direct debit, ee mobile, google, help, letter, lowell, mat, mobile, monthly, orange, pay, phone, problems, rac, scam
  • #2
    Re: Lowell Portfolio / Orange Mobile UK debt

    Hi jmmc and welcome to AAD. As you say you're not the only one with this problem. Was your contract a rolling monthly contract?
    Let your smile change the world but don't let the world change your smile

    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

    Comment

    • #3
      Re: Lowell Portfolio / Orange Mobile UK debt

      Originally posted by Pixie View Post
      Hi jmmc and welcome to AAD. As you say you're not the only one with this problem. Was your contract a rolling monthly contract?
      Hi Pixie, thank you!

      Can't see anything like that written on the contract. Only says "Contract length - 1 MONTH"

      Comment

      • #4
        Re: Lowell Portfolio / Orange Mobile UK debt

        That's a rolling 1 month contract. I'm having a similar problem with 3 regarding a rolling contract of my Dad's.

        The thing with these rolling contracts is that you need to write to them and inform them that you're cancelling the contract and not just cancel the direct debit. Of course you did that didn't you? Then I would write to Lowell's and tell them that you wrote to Orange/EE to cancel the contract and as far as you're concerned you don't owe anything.

        Don't be worried by them saying that further action will be taken. It is intended to scare you but may just mean that they will continue to write to you or send someone to your door (BTW these are NOT bailiffs)
        Let your smile change the world but don't let the world change your smile

        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

        Comment

        • #5
          Re: Lowell Portfolio / Orange Mobile UK debt

          Yes! that's what I did, damn it. I will write to them then and let's see what happens. I will update this thread when I have more news.

          Thanks Pixie!

          Comment

          • #6
            Re: Lowell Portfolio / Orange Mobile UK debt

            If you have written and cancelled it, giving 30 days notice and paying that last 30 day fee then they must cancel the contract - no excuses.

            Good luck - if you get stuck give us a shout
            I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

            If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

            Comment

            • #7
              Re: Lowell Portfolio / Orange Mobile UK debt

              Hi everyone!
              It's been a while, but since I wrote to Lowell stating that I closed my contract with Orange, they wrote back with a statement of my Orange account in where I have 4 months not payed.
              Another strange thing is, my name has one letter missing, and the Orange invoice says 56.21£ but the Lowell invoice says I have to pay 64.76£.
              Can I do something about this, or should I just pay? At the time I sent the letter and never got a reply back that's why I cancelled the direct debit. Maybe it was my fault.

              Comment

              Previous template Next
              Working...
              X