Microsoft Auto Renewal

[marypoppins]

I have been stung by an auto renewal for Office 365 Personal!

I had an email regarding it and assumed that it was spam and ignored it and I've now had £59.99 taken via my paypal account!

I've never used Office 365 Personal so am at a bit off a loss as to how I subscribed.

I have reported it to paypal as an unauthorised transaction so will hopefully get my money back.

I have had further emails with links to change my account etc but of course am always wary of using these links.

[Pat]

Hi
Did you by any chance get a new PC or notebook in the last year or so? These vert often come with a trial of office 365

Do you even have MS office on a machine?

MS have been moving into creating revenue by generating subscription services because people are no longer buying new hardware every year or two

[marypoppins]

Hi Pat,

My laptop is as old as the hills and I've not downloaded anything on it, I don't think it would cope!

I've had nothing new apart from upgrading my phone to an iphone last year.

I had a nokia windows phone prior to that and office is on that, but again, it's not something I've subscribed to. I do/did use Microsoft onedrive for my photos etc but that cost was only a very small amount per year.

[marypoppins]

I've just gone on live chat support and managed to get the subscription cancelled and a refund issued very easily!

They told me I had installed it on my laptop last year. I certainly didn't do it knowingly but at least I will be getting my money back.